Shipping Policy

Order Processing

All orders are processed within 1-3 weeks (Monday through Friday, excluding holidays). During periods of high order volume, new product launches, or sales events, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Estimated delivery times after shipment:

• Standard Shipping (U.S.): 3–7 business days

• Expedited Shipping (if available): 2–4 business days

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Tracking Your Order

Once your package has shipped, you will receive a tracking number via email. Tracking information may take up to 24 hours to update after your shipping confirmation is sent.

Incorrect Addresses

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect or incomplete address is entered, please contact us as soon as possible. If your order has not yet shipped, we will do our best to update the address. Once an order has shipped, we cannot guarantee address changes.

Orders returned due to an incorrect address may require additional shipping charges before being resent.

Lost, Delayed, or Stolen Packages

Once a package has been transferred to the shipping carrier, delivery is the responsibility of the carrier.

If your package appears to be delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first. If you still need assistance, contact us and we'll do our best to help resolve the issue.

Dark Art Apparel is not responsible for packages lost or stolen after they have been marked as delivered.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the damaged item(s) and packaging so we can review your claim and determine the appropriate resolution.

International Shipping

International shipping may be available to select countries. Delivery times, customs processing, duties, taxes, and import fees vary by destination and are the responsibility of the customer unless otherwise stated.

Questions

If you have any questions regarding your shipment or order status, please contact us through our Contact page, and we'll be happy to assist you.